SHIPPING, DELIVERY & RETURNS

FREE SHIPPING IN Indonesia

We offer free shipping within Indoneisa on all orders over IDR 1,500,000.00.

This will be automatically applied at checkout-no code necessary.

STANDARD DELIVERY - INDONESIA & BEYOND

Dispatch Times:

All orders are processed and dispatched within 1-3 business days.
Estimated Delivery Times:

  • Bali: 1-2 business days via GoJek / local courier
  • Rest of Indonesia: 2-5 business days via JNE / JNT
  • International: Up to 1o0 business days via DHL (location-dependent)

You’ll receive a tracking number once your order is on its way.

URGENT ORDERS

Need something quickly? Please email us at sales@alamfarma.com and we’ll do our best to assist.

SHIPPING, DELIVERY & RETURNS

RETURNS & EXCHANGES

Returns & Exchanges

We want you to feel confident in your purchase. If something’s not right, we accept returns or
exchanges under the following conditions:

  • Items must be unused, unopened, and in their original packaging
  • Requests must be submitted within 15 days of receiving your order
  • Email [insert emaill with your order number and (if applicable) photos of the issue
  • Only products purchased directly from our website are eligible for return

Please note:

  • Return shipping costs are the customer’s responsibility
  • We do not refund shipping charges-refunds apply to the product cost only
  • Exchanges are happily offered if you ordered in error

 

THANK YOU FOR SHOPPING CONSCIOUSLY

At Alam Farma, every package we send carries a part of our story, our values, and the communities we support. We appreciate your trust in our products and our process.