SHIPPING, DELIVERY & RETURNS

FREE INTERNATIONAL SHIPPING

We want the experience of receiving Alam Farma to feel just as intentional as using our products. Below is everything you need to know about our shipping and returns.

We offer free international shipping to help more people around the world experience our natural skincare rituals.

  • Available only on your first international order outside of Indonesia
  • Automatically applied at checkout-use code MYALAMO1
  • Orders must be placed directly through our website

FREE LOCAL SHIPPING IN BALI

We offer free shipping within Bali on all orders over IDR 1,500,000.00.

This will be automatically applied at checkout-no code necessary.

STANDARD DELIVERY - INDONESIA & BEYOND

Dispatch Times:

All orders are processed and dispatched within 1-3 business days.
Estimated Delivery Times:

  • Bali: 1-2 business days via GoJek / local courier
  • Rest of Indonesia: 2-5 business days via JNE / JNT
  • International: Up to 1o0 business days via DHL (location-dependent)

You’ll receive a tracking number once your order is on its way.

URGENT ORDERS

Need something quickly? Please email us at sales@alamfarma.com and we’ll do our best to assist.

CUSTOMS & DUTIES

International orders may be subject to duties or taxes based on your country’s customs regulations. These charges are outside of our control and are the responsibility of the customer.  We recommend checking with your local customs office before placing an order.

Unfortunately, Alam Farma cannot offer refunds if you decline to pay customs fees.

SHIPPING, DELIVERY & RETURNS

RETURNS & EXCHANGES

Returns & Exchanges

We want you to feel confident in your purchase. If something’s not right, we accept returns or
exchanges under the following conditions:

  • Items must be unused, unopened, and in their original packaging
  • Requests must be submitted within 15 days of receiving your order
  • Email [insert emaill with your order number and (if applicable) photos of the issue
  • Only products purchased directly from our website are eligible for return

Please note:

  • Return shipping costs are the customer’s responsibility
  • We do not refund shipping charges-refunds apply to the product cost only
  • Exchanges are happily offered if you ordered in error

 

THANK YOU FOR SHOPPING CONSCIOUSLY

At Alam Farma, every package we send carries a part of our story, our values, and the communities we support. We appreciate your trust in our products and our process.